A surprisingly enjoyable errand

I just had the surprising pleasure of having to stop in to the Post Office over lunch to send a parcel. This is not an errand I would normally describe a pleasure but this is the first time I’ve seen the Brisbane GPO since their store layout redesign.

The product shelving layout, self-serve kiosks (using the same hardware as supermarkets), easy to follow interactive instructions and well labelled drop-boxes saw me happily serve myself without the need for assistance from any of the floating staff. And all without having to wait in a queue for 20mins.

I’m now looking forward to the next time I have to go old school and use the snail mail.

Kudos to Post Office design team for a job well done.