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General UX Activities & Process Overview

April 8, 2011

Here’s a somewhat somewhat lengthy (by still far from comprehensive) presentation introducing and detailing the process and activities involved in Agile UX. The content focuses on introducing the basic steps of UX and explaining what they are.

It’s liberally referenced from anywhere I could cut and paste from, and includes lots of links for more reading, where more comprehensive explanations of each activity can be found.

It covers the following topics:

  • UX Philosophy
  • User-Centred Design
  • Guiding principles
  • Levels of User Experience
  • UX & Delivery
  • Background Research
    • Collect existing internal knowledge
    • Stakeholder interviews
    • Analytics review
    • Support issues log
    • Competitor review
    • Existing product expert review
    • Mood boards
  • User Research
    • In-depth Interviews (lab based)
    • Contextual Inquiry (on-site interviews)
    • Job Shadowing
    • Diary studies
    • Card sorting
    • Usability testing existing products
  • Personas
  • User Journey Maps
  • Sketchboards
  • Prototypes
  • Wireframes
  • Usability Testing
  • UI Design & Iterations
  • Technical Writing & Content Strategy
  • Recommended UX Books

I only consider this a first version that can surely be refined and improved. I’m sure it has some oversights but it provides a foundation for the client to understand the process and activities involved.

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